Sofia african hair brainding
About Sofia Salon Policy
Bringing out the most beautiful you from within.
About Sofia African Hair Braiding
Sofia Salon Policy
Dear customer please,
Our guidelines help make everyone’s visit to Sofia’s African Hair braiding Salon a pleasurable one.
The salon policies are a useful resource for our clients to refer to as a guide to the operational policies of Sofia’s African Hair Braiding Salon. Our goal is to ensure all of our clients enjoy the atmosphere and environment at Sofia’s braiding.
Be advised that the styles in magazines or seen on others may vary based on each person and perception. We do not guaranty that our designs will look exactly the same as in magazines or others models you bring at the salon. We encourage customers to make suggestions, comment, and ask questions while service is being rendered in order to avoid last minute dissatisfaction.
Sophia Salon Policy
Service rendering and duration
We do our best to provide an outstanding service to please you in a timely fashion. Though we strive to minimize the time, we cannot be liable for inconvenience due to delays or tardiness. Services will be final.
Tardy policy
Customers are encouraged to call in tardiness at least one hour in advance. If the customer shows up late, he may experience a delay in her service starting.
Hair Selection
We carry handpicked quality expression and kanekalon hair extension and imported human hair blend and encourage you to purchase one of our hair. However, you may bring your own hair, up to you.
Natural hair and texture
For any type of braids, the price may be increased if your hair is too short or too long.
Sensitive scalp
Sofia’s African Hair Braiding Salon let you know that any type of hairstyles may hurt and irritate the scalp for some people.
Time and way of payment
For security reasons, we expect to be paid at least, after 20 minutes we have started. You may pay in CASH or DEBIT CARD (Visa, MasterCard only). Card payment will charge you $ 3.00 extra
Redo/Refund policy for salon services
We do not either refund service charge fees, or do we refund products prices. Only exchanges are allowed for products. All services are non-refundable but we will be more than happy to schedule a corrective service free of charge within the 48 hours (corrective services do NOT include Hair or Extra Hair Products Needed for correction). If you are not satisfied with the service you have received, please notify us immediately prior to leaving. We would like the opportunity to redo the service prior to your departure from the salon. We do not offer refunds on services.
Braid out / take down
We take your hair out as a convenience to you; however, the service will be charged.
Touch up
We do. The service has to be evaluated at the salon. Braids will be taken out and the price will be fixed in commitment with braiders. Sofia’s African Hair Braiding Salon recommends to customers wanting touch up to wash and dry braids, before braiders proceed.
Children & Accompanying parties
For safety and convenience, we encourage our customers to please limit the number of accompany parties to one. For safety of your children, we do not advise to bring them, excepted if they are clients, or if you must for any. Please let us know in advance. The shop is not liable for any injuries sustained by your children on our premises. Please supervise your children to avoid injury.
For the privacy of our female clients
we ask to men who are not serviced to please make arrangements to wait for their party at a different location.
Privacy and use of cell phone
To guaranty the privacy of your conversation, please keep it all-private.
Tabaco, Alcohol and Others substances. In respect of the state laws and county ordinances, we advise our customers to abstain from using alcohol, cigarette, or any other unlawful substance while on our premises.
Appointments
Cancellations
Since we do not over-schedule guest, we require you to cancel within 24 hours, which allows us time to rebook another guest. If you are running late, please be courteous and contact us ASAP, as you may be running into another guest’s appointment time. You may need to be rescheduled. -last minute appointment scheduling for same day of the appointment day, please notify us at least 2 hrs in advance.
Exceptions
We do understand weather conditions and illness.
Disrespect
Absolutely no disrespect will be tolerated in the salon. Any guest who is disrespectful will be asked to leave the salon. Please believe that we have designed an extremely warm, inviting, peaceful and professional atmosphere just for you. We want your visits to be the best ever! Thank you in advance for your cooperation.
Prepare for your appointment
Relaxed hair can be braided, but you should avoid braiding your hair immediately after getting a relaxer. Natural can be braided. We recommend that you shampoo and blow-dry your hair before your appointment, but we will be happy to do that for you for a small charge.
our clients love us!
About Sofia African Hair Braiding
A copy of this policy is displayed in the salon
If you have a service completed and are not satisfied please notify the salon immediately. Sofia’s African Hair Braiding Salon will only allow 48 hrs after an unsatisfactory service for a client to call back to speak with Management about a service if not satisfied in order to hear the complaint and come to a resolution. Sofia’s African Hair Braiding Salon requires the client to come in (within 2 days) so that the original Stylist and Management can see the hair physically.
As a company we require to see the hair condition ourselves. We will not schedule a Re-Do appointment or commit to any compensation simply over the phone.
If Sofia’s African Hair Braiding Salon does agree an unsatisfactory service has been performed, we will offer a Re-Do with the same Stylist If this is not possible, another licensed Stylist or Management will re-do the service at no cost to the client If you as a client do not show up for the scheduled Re-Do service, Sofia’s African Hair Braiding Salon will assume you are happy with the original service and have a high satisfaction level.
Sofia’s African Hair Braiding Salon policy is to Re-Do the hair service. We take pride in our work and reputation. And if on the rare occasion a mistake was made, or we will show they can be corrected to your (paid client) satisfaction.
Sofia’s African Hair Braiding Salon reserves the right to enforce corporate policies and make the decision of whether a Salon should be issued due to an unsatisfactory service.